Return & Refund Policy
The goal of iThinksmart.gr is to stay 100% satisfied with our company. That is why we offer you the most favorable terms for your changes / returns. You can call us by phone at: 210 4626577 or contact us electronically (via email) at: info@ithinksmart.gr
Changes or returns will be accepted ONLY after consultation with us by phone at 2104626577 or by email at info@ithinksmart.gr
Shipping will be done after consultation ONLY with ACS Courier or General Post and NOT with Speedex or any other courier.
PRODUCT CHANGES BECAUSE OF THE CUSTOMER
You have the right to return the products you bought, within 14 (TEN FOUR) working days from the date you received them. In this case, you send us the package with our charge to the respective code of the cooperating couriers. Once we receive and check that the product is in the same condition as when you received it, ie without having unsealed or violated its packaging. Then from our company you will send the agreed product and you will be charged the costs of the change by paying them by cash on delivery upon receipt of the correct product. The costs for the change amount to 5 €.
Returns are accepted MONO as long as the products you wish to return are in the same condition as when you received them, ie without having unsealed / violated their packaging or the product does not have bumps / scratches, etc. Otherwise you will not be entitled to change product nor refund. If the customer wishes the return of the unsealed or damaged product back to him, the costs amount to 5 €.
In case of defective product, you can return it for repair or replacement, after first consulting with us. In this case the return cost is not borne by the customer.
PRODUCT CHANGES BECAUSE OF OUR COMPANY
You have the right to return the products you bought, free of charge and without obligation to tell us the reason why you want the products returned (ONLY if the products you received are not exactly what you ordered), with a deadline within 14 (TEN FOUR) working days from the date you received them. In this case you will not be charged the cost of returning the products. The charge will be made in our respective code of the respective courier.
Returns are only accepted if the products you wish to return are in the same condition as when you received them, ie without having unsealed or violated their packaging, together with the retail receipt or invoice.
In case of defective product, you can return it for repair or replacement, after first consulting with us. In this case the return cost is not borne by the customer.
WITHDRAWAL - MONEY RETURN
We accept returns in case you change your mind within 14 (TEN FOUR) days from the day of receipt for a product that has already been delivered to you and ONLY if you are in its original condition and has not been unsealed or used and is accompanied by proof of purchase.
A prerequisite is that there has been prior consultation on how to return the product to us.
The cost for the return of the products to us is 5 € and is borne by the customer and only him. They are deducted from the total amount of the order after offset.
As soon as we receive the package and within 14 (TEN FOUR) days from the day of shipment to us, you will be refunded the amount of the value of the product and shipping costs from our company after deducting the 5 € for its return (in case you sent the package without paying the shipping costs).
The return will be made by deposit in a bank account (IBAN). The partner banks with us are Piraeus Bank and Alpha Bank. The transfer fee for money transfer to another bank in addition to the two mentioned above will be charged to the customer!
By way of derogation from the above, iThinksmart.gr is not required to reimburse additional delivery costs, if the consumer had explicitly chosen a method of delivery other than the cheapest method of delivery offered by iThinksmart.gr
DENIAL OF RECEIPT
In case you place an order, it is sent to you and you refuse to receive it (without the fault of our company), you will be charged with the shipping & return costs which are 8 euros as well as the VAT of your order.
DEFECTIVE PRODUCTS
CAUTION! To return to us, products that have a problem and are under warranty must necessarily be accompanied by proof of purchase or invoice as appropriate. Otherwise the guarantee will NOT be valid!
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products and their intact packaging, in order to identify any obvious defects, such as broken goods, error in the item provided, etc.
NECESSARY CONTACT BEFORE RETURNING PRODUCTS
For your desire to return to us the products you bought, inform us via e-mail at info@ithinksmart.gr or call us at 210 4626577 and talk to a representative of ithinksmart.gr. The return is made to us in products that have not been unsealed. The address to which the products must be sent for return is:
iThinksmart.gr - Cosmos Electronics
76 Dimokratias Avenue, Keratsini, 18756
Contact phone: 2104626577 & 2104626781
IThinksmart.gr reserves the right to modify or change the terms and conditions of transactions.
Yours sincerely,
ithinksmart.gr